SmartPromptsAI Customer Support Chat Pack (USA)
Start async intake
Async-only. No calls. Missing info pauses delivery. One revision included.

Implementation-grade
support ops, delivered async.

We help U.S. teams stand up or improve customer support chat + email workflows with concrete deliverables: automations, macros/templates, knowledge base structure, and QA-checked copy in simple US English. No fluff. No risky promises.

Quality promise: All copy is QA’d with automated grammar + tone checks. We design for measurable ops outcomes (consistency, efficiency, clarity) without guaranteeing numbers.

What you get

Built to feel like a support systems implementation, not “copywriting for chat.”

Audit + Blueprint

Support system audit

Quick assessment of your current setup and a practical plan: what to fix first, what to automate, and where templates will save time.

Workflows

Workflow implementation

Up to 3 high-impact workflows: triage, routing, tagging, escalation, auto-replies, and basic automations (platform-dependent).

Copy + QA

Template pack

10 on-brand responses for common situations (chat + email). Simple US English. QA-checked for tone + grammar.

Self-serve

Knowledge base outline

Top 5 recommended articles (titles + bullet outlines) to reduce repetitive tickets and help customers self-serve.

Measurement

Ops metrics starter

What to track (FRT, resolution time, CSAT, ticket mix) and how to use your tool’s reporting so you can keep improving.

Revision

One revision round

You get one round of revisions within 5 business days after delivery. Clear boundaries, no scope creep games.

How it works

Async by design. Missing info pauses delivery (so nothing gets “invented”).

1
Async intake (form) You provide context, links, policies, and current pain points. If something essential is missing, we pause and ask.
2
Audit + plan We map your workflows, identify quick wins, and define deliverables so it’s implementation-ready.
3
Build + QA We produce workflows + templates and run automated tone/grammar QA. No risky promises in customer-facing copy.
4
Delivery + revision You get the deliverables in usable formats. One revision round included to align final details.

Packages

Fixed scope. Clear boundaries. Optional add-ons if you want more after the core pack.

Customer Support Chat Pack (USA)

Core package (recommended)

  • Audit + blueprint (actionable plan + priorities)
  • Up to 3 workflows (triage/routing/escalation/automation basics)
  • 10 templates (chat + email, on-brand, QA-checked)
  • Knowledge base outline (top 5 articles)
  • Metrics starter (what to track + how)
  • 1 revision round included
Scope boundaries: async-only, no calls, no guarantees. Delivery timelines depend on timely client inputs.

Optional add-ons

For teams that want more depth

  • Support Ops Retainer (monthly optimization, small upgrades)
  • More templates (e.g. +10 / +20)
  • Tagging taxonomy (categories, intents, routing rules)
  • Automation expansion (more workflows, more triggers)
  • Helpdesk setup (Zendesk / Intercom / Gorgias / Freshdesk style)

Pricing is scoped to your setup and access level. We’ll confirm scope and a range after intake.

FAQ

The usual “wait, what exactly is this?” answered up front.

Do you talk to our customers for us?
No. This is an implementation package. We don’t run your inbox/chat. We build the system so your team can handle messages faster and more consistently.
Do you support Zendesk / Intercom / Gorgias?
Yes. We can work with common support stacks. What we implement depends on what your plan and permissions allow.
Is this a 24/7 support outsourcing service?
No. No “24/7 agents”, no call center. We build workflows, templates, structure, and measurement so your existing team performs better.
How do you handle privacy and access?
We request the minimum access needed. Sensitive customer data should be redacted when possible. See our Privacy Policy for details.
What if we don’t provide enough info?
We pause. Missing essential inputs (policies, examples, constraints, access) blocks delivery because we won’t invent details. Timelines depend on timely responses.

Start async intake

Tell us what you’re running today and what’s breaking. We’ll reply async with next steps and scope confirmation.

No calls. Missing info pauses delivery. One revision round included.

Start async intake See deliverables